REFUND POLICY
- We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
- If you decide to return the item rather than have a free replacement sent out, there will be a 15% re-stocking fee applied to the refund as well as shipping fees. Before returning the order please contact us at info@widebodystore.ca or give us a call at (368) 997-1177 Any products returned without prior notification will be rejected.
- To be eligible for a return, your item must be in the same condition that you received it, uninstalled keep all of the original boxes and packaging materials.
- Please Note: If you choose to return parts and do not package them properly and they are damaged in return shipping, the customer is liable for the damage. the shipping agent does not pay claims out on parts that are damaged and have not been improperly packaged.
- To start a return, you can contact us at info@widebodystore.ca or call (368) 997-1177
- If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
- Unfortunately, we cannot accept returns on sale items or gift cards.
- Exchange: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
- Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
- If more than 4 business days have passed since we’ve approved your return, please contact us at info@widebodystore.ca or give us a call at (368) 997-1177
Thanks for reading our refund policies